Depot Service

The MedsVion Depot Service Communications Process provides real-time updates on every repair order, including:

• The date and time the product was received for service.

• An estimate of repair costs.

• Daily summaries of service activity for all orders.

• The completion date of the service.

• Details on when and how the product will be delivered.

• A comprehensive repair report.

This information can be shared simultaneously with various interested managers, such as those in operations, sales, and quality control.

We provide advanced solutions that make our service feel like it's integrated with your own operations. Our Depot Repair options are designed to help you manage repair costs effectively. For equipment that can be shipped to our Depot Repair Center, our skilled service team prioritizes cleaning, repairing, and testing to ensure optimal performance. Once your equipment meets our specifications, we will return it along with a detailed service report.

In addition to our depot repair services, we offer comprehensive technical support. MedsVion is the only third-party service organization in Lebanon with a fully developed technical support capability.