Objective: To ensure customer satisfaction by managing returns efficiently.

Items Eligible for Return and/or Credit:

1. Quality Deficiencies:
   Items with defects in design, specifications, material, manufacturing, or workmanship.

2. Product Recall:
   Items with a recall notice (must be returned by the deadline specified in the recall notice).

3. Customer Ordering Error:
   Incorrect item or quantity received.

4. Shipping/Order Processing Errors:
   Incorrect item, quantity, or duplicate shipment.

5. Overstock: Items must:

   • Have been purchased from PSC.

   • Have at least 12 months until expiration.

   • Be currently stocked at PSC.

   • Be in original, unopened packaging.

   • Not be damaged, hazardous, controlled, or require refrigeration.

6. Product Damage/Concealed Damage:
   Must be reported and returned within five (5) business days of receipt.

7. Items Not Eligible for Return and/or Credit:

• Expired in less than 12 months.

• Require refrigeration.

• Are hazardous or controlled.

• Value is less than $50.

Return Instructions:

1. Initiate the Return:
   Contact MedsVion customer service at support@medsvise.com within five (5) business days of receipt, or by the deadline on a recall notice.

2. Authorization:
   MedsVion will evaluate and authorize returns. An authorization form will be emailed with details specific to your request.

3. Return Items:
   Return items within the timeframe stated on the Return Goods Form. Credits will be issued at the current market price.

4. Filing a Damaged Items Claim Against the Carrier:
   To file a claim for damaged items, contact MedsVion Lebanon customer service at support@medsvise.com and provide:

• The carrier responsible for the shipment.

• The date and time you received the damaged item.

• Details about the damaged item.